How to File Complaint in SEBI Through SCORES Portal (2026 Guide)

How to File Complaint in SEBI Through SCORES Portal (2026)

If you have an issue with your broker, mutual fund, PMS, or AIF, you can escalate it by filing a complaint in SEBI through the SCORES (SEBI Complaints Redress System) portal. This guide explains step by step how to file complaint in SEBI, track your SEBI online complaint, and understand what happens next.

What Is SCORES?

SCORES is SEBI’s online complaint‑handing system for investors. Through this portal, you can file complaints against SEBI‑registered intermediaries and listed companies and track their status at any time.

If you face problems such as unauthorized trades, delayed redemption, wrong charges, or poor service, SCORES acts as the official channel to get redress. However, SCORES is meant as a second step, not the first contact point with your broker or AMC.

Before You File Complaint in SEBI

First, you should always approach the intermediary directly:

• Broker / trading platform
• Mutual fund / AMC
• PMS or AIF
• Depository participant or demat services
• Listed company (e.g., issues with dividends or shares)

Send a written complaint by email or their support portal. Include:

• Your client ID or folio number
• Dates of the transaction
• A clear description of what went wrong
• The resolution you are asking for

Keep copies of emails, screenshots, and any acknowledgment or ticket number. After that, wait for a reply. If there is no response or the reply is unsatisfactory, then you can file complaint in SEBI via SCORES.

Step 1: Open the SCORES SEBI Portal

To begin, open your browser and search for “SEBI SCORES portal” or type the official SEBI SCORES URL. On the homepage, click “Investor Corner” so you can register or log in.

Always double‑check that you are on the official SEBI domain to avoid fake portals or phishing sites.

Step 2: Register as an Investor

If you have not used SCORES before, click “Register” or “Create Account”.

Fill in:

• Name
• Address
• Email ID
• Mobile number
• PAN
• Password

After that, verify the OTP sent to your email or mobile. Once registered, you can log in with your email or mobile and your password.

Your SCORES account will be used to file complaint in SEBI as well as to track and respond to your complaint later.

Step 3: Log In and Choose “Lodge Complaint”

After logging in:

• Go to “Investor Corner” again if needed.
• Click “Lodge Complaint” or “Complaint Registration”.

This opens the main complaint form on the SCORES website, where you can begin the process of submitting a SEBI online complaint.

Step 4: Select Category and Intermediary

Now, you must choose who your complaint is against.

Common options include:

• Stock broker / trading member
• Depository participant / demat
• Mutual fund / AMC
• Portfolio manager (PMS)
• Alternative investment fund (AIF)
• Listed company

First, pick the correct category, then select the exact entity name from the drop‑down (for example, “XYZ Stock Broking Ltd” or “ABC Asset Management Company”). This step ensures your complaint is routed to the right firm or Designated Body.

Step 5: Enter Your Complaint Details

On the complaint form, you will need to:

1. Enter earlier complaint details:
   • Date you first complained to the intermediary
   • Their internal reference or ticket number, if any
2. Choose complaint type:
   • Options such as unauthorized trade, wrong charge, delay in redemption, non‑receipt of securities, mis‑selling, or service issue
3. Write a clear description:
   • Mention dates, transaction IDs, quantities, and amounts
   • Explain what exactly went wrong
   • Avoid emotional language; keep it factual
4. State what you want:
   • Examples: refund, reversal of fees, correction of units, reversal of trades, interest compensation

Writing clearly and logically at this stage makes it easier for SEBI and the intermediary to understand your grievance.

Step 6: Upload Supporting Documents

Attaching documents helps support your case.

You may upload:

• Email exchanges with the intermediary
• Screenshots from trading platforms or apps
• Contract notes and ledger statements
• Mutual fund statements or CAS
• Bank statements showing related debits or credits
• Any formal acknowledgment or reply

Rename files for clarity, such as:

• ContractNote_01Aug2025.pdf
• EmailToBroker_15Sep2025.png

This helps both you and SEBI quickly identify the evidence.

Step 7: Submit and Save Your Reference Number

Before clicking “Submit”:

• Review all details for accuracy.
• Confirm that documents are uploaded.

After submission:

• The system will generate a unique complaint reference number.
• Save this number somewhere safe—take a screenshot, save it in your phone or email, or note it in a document.

You will use this number to track SEBI online complaint status and to respond to any follow‑ups.

What Happens After You File Complaint in SEBI?

After your complaint is submitted:

• SCORES routes it to the concerned intermediary or a Designated Body (such as a stock exchange or depository).
• The intermediary must:
  • Review your grievance
  • Take corrective action if required
  • Upload an Action Taken Report (ATR) within SEBI’s)null rotates against the predefined word count limit.

You can log in to SCORES at any time to see:

• Whether ATR has been submitted
• What resolution the intermediary proposes

If you agree with the ATR, the complaint can be treated as closed. If not, you can request a review or escalation through the portal options.

How to Track SEBI Online Complaint

Many investors file and forget. However, tracking improves your chances of a timely resolution.

To track your complaint:

• Log in to SCORES regularly.
• Open the complaint section and use your reference number.
• Check the latest status and any new ATR or notes.

If the intermediary asks for more documents or clarification, respond quickly within the portal. This keeps your case active and under SEBI’s view.

Why SCORES Helps You as an Investor

SCORES makes grievance‑handling more transparent and accountable. When you file complaint in SEBI via this platform:

• Your complaint gets recorded in a central system.
• There is a clear timeline for the intermediary to respond.
• You can follow progress without constant phone calls or emails.

In short, SCORES is a powerful tool that turns a vague complaint into a structured, trackable case with clearly defined responsibilities.

Frequently Asked Questions (FAQs)

Q: What is SCORES in SEBI?
A: SCORES is SEBI’s online complaints portal where investors can file and track grievances against SEBI‑registered intermediaries and listed companies.

Q: Who can file complaint in SEBI on SCORES?
A: Any investor—individual, HUF, firm, or company—who has dealt with a SEBI‑registered intermediary or listed company can use SCORES.

Q: Must I contact the broker or AMC before SCORES?
A: Yes. First raise your grievance with the intermediary, then use SCORES if the response is delayed, incomplete, or unsatisfactory.

Q: Is PAN mandatory to file complaint in SEBI?
A: In practice, yes; PAN is usually required at registration so SEBI can properly identify you.

Q: Is there any fee to file a SEBI online complaint?
A: No. Using SCORES to file and track your complaint is free for investors.

Q: How do I track SEBI online complaint status?
A: Log in to SCORES, open your complaint dashboard, and use your reference number to see status and ATR.